At S&D, our service sets us apart. Our commitment to our customers is the primary focus of our company. Quality Customer Service is the reason that we’ve been in business for so long and the reason we continue to grow.
What makes our Customer Service unique? Our people. You’ll always deal directly with a person, rather than an automated system. Whether you have a problem to be solved or an order to be placed, you’ll be connected with a knowledgeable associate who will help you get what you need, and get it fast.
S&D understands that our customers have guests waiting or food to deliver, and they need their questions answered and issues resolved quickly. Our customers have full access to Customer Service 24/7/365, with an average wait time of 7 seconds. Our Customer Service Representatives field the majority of questions immediately, but other inquiries are forwarded to specific departments. S&D is committed to a 24-hour issue resolution policy.
Bottom line, we take care of our customers, ensuring they have what they need, when they need it. At S&D, Customer Service isn’t an add-on benefit. It is a vital part of who we are and what we do.